Leibow Art

RETURN POLICY

Q. What is leibowart return policy?

A. At leibowart we are committed to offering our customers the highest quality products. We guarantee everything we sell. If you are not completely satisfied with your purchase, simply return it to us within 10 days of receipt undamaged following the instructions below:
Contact leibowart Customer Care to obtain a return number:
To do this, send us an email to leibowart or call 1-888-932-5889.
If you are returning a print or a original work of art:
Please pack the item carefully in the original packing material and return it to the address printed on your packing list. All returned items must include a return number and be in the good condition. leibowart is not responsible for incorrectly packaged items that are returned to us and we cannot provide a refund for items returned in poor condition.

Q. What should I do if my package was damaged during shipment?

A. Notify Air Borne Exspress immediately at 1-800-airborne (1800-247-2676). They will ask you for the tracking number located on your shipping label. Airborne will issue a claim number and instructions. Make sure to save the carton and all packing materials. Please send an email to leibowart or call 1-888-932-5889 with your claim information and remember to include your order number. Please do not return items damaged in shipment directly to leibowart. We cannot insure that proper credit will be issued if the above procedure is not followed.

Q. What do I do if my I open my package and my order is damaged but the packaging is not?

A. Notify Air Borne Exspress immediately at 1-800-airborne (1800-247-2676). They will ask you for the tracking number located on your shipping label. Airborne will issue a claim number and instructions. Make sure to save the carton and all packing materials. Please send an email to leibowart or call 1-888-932-5889 with your claim information and remember to include your order number. Please do not return items damaged in shipment directly to leibowart. We cannot insure that proper credit will be issued if the above procedure is not followed.

Q. What should I do if I have received my order but wish to return it?

A. If for any reason you wish to return your artwork, please contact leibowart via email or call 1-888-932-5889 within 10 days of receipt. All returns require pre-authorization and must include a return number. Once you receive authorization, simply fill out the return request form enclosed with your order. Please pack the item carefully in the original packing material and return it to the address printed on your packing list to leibowart. We will refund your order price, less shipping charges, upon receipt of your return. Please note, leibowart is not responsible for incorrectly packaged items that are returned to us and we cannot provide a refund for items returned in poor condition.

Q. I received the wrong item, how do I return it?

A. While we at leibowart strive for overall customer satisfaction, an occasional mistake can happen. Simply contact leibowart via email or call 1-888-932-5889 within 10 days of receipt. All returns require pre-authorization and must include a return number. Once you receive authorization, simply fill out the return request form enclosed with your order. We will have a representative from Air Borne Exspress pick up your package and send you a replacement or offer a refund. We cannot insure that proper credit will be issued if the above procedure is not followed.

Q. When will I receive credit for my return?

A. We will process your return and credit your account or you directly when it is received at leibowart. We will send you an email notification when your return is processed. Please note, leibowart is not responsible for incorrectly packaged items that are returned to us and we cannot provide a refund for items returned in poor condition. Please insure all packeges with full amount of art work.

If we have not answered your question, please email our Customer Care Department for more information.